[Monkton Case Study] BlkBag: Moving Beyond the Paper Trail to Transform Healthcare Efficiency
CASE STUDY
Smartphone technology has transformed our day-to-day lives by revolutionizing communication and information access. Now an integral part of modern life, mobile applications have forever altered how we manage our schedules, stay informed, and interact with each other and the world around us.
The same should be true of the healthcare industry, but much of it still relies on clunky paper-heavy processes, systems that fail to communicate with one another, and insurance procedures that would inspire anyone to toss their computer out the nearest open window.
Challenge:
Nearly all clinicians cite a few common frustrations: cumbersome workflows, demanding schedules, and time-consuming, counter-intuitive record keeping. Unfortunately these complaints all culminate into a few concerning problems: less time spent with patients and shrinking reimbursements amidst demand for more tedious and taxing documentation.
This is part of the reason physicians, nurses, and those in other patient-facing roles are leaving the healthcare industry in droves, creating a well-documented staffing crisis. According to a recent study, as of late 2021, more than 230,000 healthcare providers had left the profession.
In an era dominated by Electronic Health Records (EHRs), collecting data – and recouping costs from insurance companies – has become a complex labyrinth, requiring countless steps and extensive training. Insurance companies have made it their goal to leverage any excuse possible to deny payment for services rendered by the healthcare workforce.
Solution:
BlkBag, a cloud-based suite of mobile solutions that streamline clinicians' charge recordings and optimizes patient encounters helps reduce inefficiencies, save significant time, limit insurance denials, and enhance financial outcomes.
BlkBag is the brainchild of Dr. Camil Sader, a South Florida-based general and minimally invasive surgeon whose aggravation over copying long paper lists of patients inspired him to turn to app-based options. Dr. Sader teamed up with Monkton’s software architects, who boast decades of cumulative experience in secure mobile technology to turn his idea into a reality.
Together, Monkton and BlkBag introduced a revolutionary healthcare app designed with clinician experience at its core. BlkBag released its first flagship app, BlkBag Rounds which embraces the challenge of digitizing healthcare workflows in a modern, organic way while helping clinicians get reimbursed faster and more accurately. The app is focused on ease of use and fully complies with the devices clinicians are already familiar with and use every day—meaning there is no training time required.
Key accomplishments:
Migration from AWS IaaS to AWS FaaS and PaaS saved BlkBag 90% of its operational costs
FaaS and PaaS achieved multi-region high availability—live hot failover
BlkBag truly resonates with clinicians, offering an experience akin to "a ride share app but for clinician duties."
Leveraging Monkton's extensive security expertise, BlkBag goes above and beyond in securing patient data.
With a robust infrastructure based on stringent HIPAA and Department of Defense standards, the app operates on classified workloads, effectively setting new industry standards.
Outcomes:
Efficiency enhancements: BlkBag significantly reduces the time clinicians spend on data entry, allowing them to redirect their focus to patient care. Their mantra focuses on intuitive ease of use falling in line with standard efficient charting.
Security measures: The app's security measures surpass current industry standards, incorporating Monkton Anchorage for Zero Trust and detailed paper trails for providers. This eliminates hacking concerns while providing full transparency into billing processes—meaning it saves thousands each year in labor while maximizing reimbursements.
Deployment success: BlkBag can be used in government healthcare—like the VA or Defense Health Agency.
As few taps as possible: Add patients. Add encounters. Select ICD10/CPT/E&M codes. Done!
By prioritizing clinician's user experience and setting new security benchmarks, BlkBag not only addresses existing challenges, it effectively shaped the future of healthcare digitization.
As the industry continues to evolve and trailblaze, so will BlkBag. Learn more by emailing support@blkbag.app or visit blkbag.app.
